Yes! Contact HBE for a return authorization number to return to us in Three Rivers, Michigan. Once received, the returned goods will be evaluated and a repair quote provided.

Q. We do not have time to return our products for repair. Can HBE provide Service assistance at our site?

Yes! HBE will provide site service for all products we Provide.

Q. Can HBE provide products to NACE Standards for sulfide stress cracking resistance? If so what is the experience and qualifications?

Yes! HBE products constructed for NACE standard MRO103 have been provided to oil & gas processing facilities, the most common application being amine pump protection. The individual responsible for NACE compliant orders has a strong metallurgy background in both education and experience completing the NACE course and obtaining NACE Accreditation in the early 1980's.

Q. What design standards do HBE products conform?

HBE products conform to ASME B16.34.

Q. What are the standard tests performed on HBE products?

Hydrostatic to ASME B16.34, seat to API 598, and flow testing (HBE developed test to assure proper operation and flow Rates).

Q. Can we obtain an installation listing?

Contact HBE for contact references and a listing of customers by industry.

Q. Does HBE exhibit in any trade shows?

HBE always has a booth at the International Pump Users Symposium in Houston, Texas. This is a great show for anyone involved in the selection, purchase, or maintenance of industrial pumps. Show information is available at turbolab.tamu.edu

Q. Can I visit HBE and witness testing of my Order?

Yes! HBE has frequent inspection visits. Advance notice of 2 weeks or more is normally needed to schedule.

Q. Are material test reports available? Is special testing available?

Yes! Material test reports containing chemical and physical properties are available and provided on request. Additional testing such as positive material identification, charpy testing, and radiography are available on a special order basis and an ISO 17025 accredited laboratory services company performs the testing.

Q. What information is needed to order Parts?

All of our part orders link back to the original supply. Depending on the product and vintage or supply it is Normally easy to access our product database with either The serial number, order number, nameplate information, or model number and site of the installation.

Q. Does HBE stock parts if we have an Emergency requirement?

Yes! HBE stocks standard seals and internal wear parts. Next day deliveries are not uncommon.

Q. Does HBE provide technical training?

HBE has a power point presentation on pump protection. The seminar is for anyone responsible for providing, specifying, using or servicing centrifugal pump and/or the minimum flow protection method. The seminar is approximately one hour in duration and is performed using Power point and product samples. The speaker has been in the pump/control valve for over 30 years.